Friend of Hotel Zamek Gniew**** Loyalty programme

  1. Castle Gniew
  2. Hotel
  3. Loyalty programme
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27 . 11

REGULATIONS OF THE LOTALTY PROGRAM

REGULATIONS OF THE LOYALTY PROGRAM" Friend of Hotel Zamek Gniew **** " I. Provisions of the regulations of the "Friend of Hotel Zamek Gniew ****" program 1. These Regulations define the rules of participation in the loyalty program At the Zamek Gniew **** Hotel in Gniew. 2. The program organizer is Zamek Gniew Sp. z o.o. with headquarters in Gniew (83-140) at ul. Zamkowa 3, with the tax identification number NIP 958-118-15-15 and REGON number 191465328, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register under the number KRS 0000041858, with capital share in the amount of PLN 1,500,000.00. Share capital of PLN 6,500,000. II General provisions. 1. These Regulations define the conditions of participation in the Loyalty Program of the Hotel Friends Gniew Castle (hereinafter referred to as the Exceptional Guest Program or the Program) and the rules of its operation. 2. The program is running from? 3. The aim of the "Friend of the Gniew Castle Hotel" program is to reward participants of the Program as part of their participation in the Program on the terms set out in these regulations. 4. Definitions: Organizer - Program - program Loyalty Card Hotel Zamek Gniew Participant - a participant of the "Friend of the Gniew Castle Hotel" program, who, on the terms described in these regulations, joined the "Friend of the Gniew Castle Hotel" program Friend of Hotel Zamek Gniew - A card marked with the words "Friend of Hotel Zamek Gniew", with an individual number, used to identify the participant and collect points. Points account - customer account of the "Friends of Hotel Zamek Gniew", on which the guest accumulates points as part of participation in the Program. Gift or Benefit - any benefit understood as a service or thing that the participant may receive for participating in the program. Points balance - the number of points collected by the participant as part of participation in the Program. Participant form - a document submitted by a person wishing to join the Program containing consent to the terms of participation in the Program specified in these regulations and consent to the processing of personal data provided by that person, which consent is the basis for their processing, being one of the forms of joining the program. III. Conditions for joining the Program 1. Natural persons over 18 years of age and above may participate in the Loyalty Program having full capacity to perform civil law transactions. 2. The program does not apply to group stays. 3. Employees of a limited liability company cannot participate in the Program. Gniew Castle. 4. The condition for using the privileges resulting from the participation in the program is the lack of payment arrears to the Program Organizer. 5. Benefits resulting from participation in the Program cannot be combined with other promotions offered by Hotel Zamek Gniew ****, unless the promotion provides for such an option. IV. Joining the program 1. The condition for participation in the program is to submit a membership declaration and consent to the processing of your personal data for purposes related to the implementation of this Loyalty Program. 2. The Organizer reserves the right to establish a different method of joining the Program, which will be defined in separate regulations. 3. By joining the Program, the participant agrees to the provisions of these regulations. V. Program operating principles 1. For each PLN 1 spent on hotel services (not catering and SPA services), the participant receives 1 point. saved on a special loyalty card that the participant receives when signing up to the program. The Loyalty Program offers three Member status thresholds based on the points collected: a) I THRESHOLD - the name of the card "Knight's Card" - up to PLN 5,000. Benefits: • 5% discount on all hotel services (accommodation, gastronomy, spa treatments, rentals, no shopping in the hotel shop). The discount on accommodation is calculated from the prices exit - promotions cannot be combined with other promotions offered by the hotel b) II THRESHOLD - name of the card "Hetman's Card" - OVER PLN 5,000. Benefits: • 7% discount on all hotel services (accommodation, gastronomy, spa treatments, rentals, no shopping in the hotel shop). The discount on accommodation is calculated from the prices exit - promotions cannot be combined with other promotions offered by the hotel • Free bike rental for 3 hours. to the program participant's room • Fruit or sweet insert in the participant's room c) THRESHOLD III - the name of the card "Royal Card" - OVER PLN 10,000. Benefits: • 10% discount on all hotel services (accommodation, gastronomy, spa treatments, rentals, no shopping in the hotel shop). The discount on accommodation is calculated from the prices exit - promotions cannot be combined with other promotions offered by the hotel • Free bike rental for one day during the stay at the club member's room • Fruit or sweet insert for the room • Welcome wine in the club member's room 2. The privileges are valid only when booking a stay directly through the hotel. Discounts do not apply to bookings via OTA sales portals (e.g. Booking.com, HRS, Travelist, Expedia, etc.). During the stay, the participant should pre-authorize the payment card and make payments for room services. Points for payment by credit card or cash for catering services in bars and hotel restaurants will not be included in the program, but the participant will receive the due discount resulting from the thresholds. 3. When making a reservation, please inform about participation in the loyalty program "Friend of Hotel Zamek Gniew **** 4. Financial settlements and updating the status of the Program Participant are made only through the reception desk of Hotel Zamek Gniew ****. After each check-out, the program participant will receive information on the number of collected points to the e-mail address provided during check-in. 5. Discounts and privileges of the Program Participant cannot be combined with promotions and special offers proposed by the Hotel, either permanently or periodically, and addressed to all hotel guests. In such a case, the Program Participant chooses the offer that is more favorable to him. VI Program Card 1. The purpose of the Program card is to identify the participant in the Friends of the Gniew Castle Hotel Program. Each card has a unique number assigned to it. The participant may only have one card. 2. It is not possible to transfer the Points Balance of one Participant to the benefit of another Participant. 3. The card is issued at the next visit of the participant to the Hotel after registration. 4. The card issued to the Participant remains the property of the Organizer. 5. The card issued to the Participant is not a payment, ATM or credit card. 6. The validity of the card is determined for a period of up to 3 years, it is allowed to extend the validity of the card to the Participant by the Organizer, but not longer than until the end of the Program "Friend of Hotel Zamek Gniew". Subject to the possibility of an early expiry of the card in the event of termination of the program. 7. In the event of destruction, loss, loss or theft of the Card, the Participant is obliged to immediately notify the Organizer of this fact. VII. Processing of personal data 1. Personal data of Program Participants will be processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / WE (Journal of Laws UE L 119 p. 1) and the Act of 10 May 2018 on the protection of personal data. 2. The administrator of personal data of Program Participants is Zamek Gniew Sp. z o.o. with headquarters in Gniew (83-140) at ul. Zamkowa 3, with the tax identification number NIP 958-118-15-15 and REGON number 191465328, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk-Północ in Gdańsk, 7th Commercial Division of the National Court Register under the number KRS 0000041858. 3. Contractual data of the Program Organizer: - Phone: +48 58 535 38 80 mobile: +48 666 010 394 - E-mail address: recepcja@zamek-gniew.pl - Zamek Gniew Sp. z o.o. with headquarters in Gniew (83-140) at ul. Zamkowa 3, 4. Personal data will be processed for the purposes of: - related to the implementation of the Program and the exercise of powers and obligations under this Program - until the Program is completed, incl provided that the data may also be processed after the end Of the Program, but only if permitted or required by light applicable law, e.g. processing for statistical and billing purposes, a also until the claims under the contract / agreements or claims are time-barred related to the processing of personal data, - fulfillment of legal obligations imposed on the Organizer by law Of the Union or Polish law (e.g. towards the Tax Office) - until the expiry data storage obligations resulting from legal provisions, - providing services by electronic means and sending commercial information - on based on your consent, - direct marketing of products or services, including making contact, presenting the offer, carrying out measurements and analyzes, not including profiling - based on your consent. Data for marketing purposes, in the case of processing based on consent, will be processed until its withdrawal. In the case of data processing on the basis of a legitimate purpose, the data will be processed until an objection is raised. 5. The recipients of your data may be entities: a.) Companies from the POLMLEK Group, b.) Entities authorized under applicable law, e.g. courts and state authorities (e.g. the Tax Office), c.) Companies providing services with which we cooperate, among others IT, marketing, advertising, accounting and financial, audit and control, legal, renovation and construction - such entities process data on the basis of a contract with the administrator and only in accordance with the administrator's instructions. 6. You have the following rights: - Access to the content of your personal data, including obtaining a copy of the data, - Data changes (rectifications, supplements, updates), - Withdraw consent at any time in cases of data processing on on the basis of previously granted consent, - Restrictions on processing at any time, due to a special situation, unless processing is required by law, - Object to the processing of personal data in the event that data processing is based on a legitimate interest, or for statistical purposes, and the objection is justified by a particular situation, - Data deletion requests, - Transfer of personal data, i.e. to receive this personal data in a structured, commonly used, readable format machine, and you have the right to transfer this personal data to another administrator, - Submit a complaint to the data protection supervisory authority personal data, which is the Office for Personal Data Protection (address: ul. Stawki 2, 00- 193 Warsaw) 7. Providing personal data is voluntary, but necessary in order to carry out the Loyalty Program "Friend of the Hotel Zamek Gniew ****. VIII. Final Provisions 1. The Program Organizer shall be the deciding party in matters not regulated by these Regulations. 2. The Program Organizer has the right to withdraw some or all of the Program Participant's privileges or cancel the Card if: the Program Participant violates the provisions of these Regulations, the Program Participant does not comply with generally accepted rules of staying in four-star hotels, consistent with good manners or to the instructions of the hotel staff or violates the provisions of the Hotel Regulations in force at the Zamek Gniew Hotel, or when the data provided by the Program Participant in the membership declaration turns out to be false. 3. In the event of loss of the Card or change of personal data, the Participant is obliged to immediately report this fact to the Program Organizer by phone: tel .: +48 58 535 38 80 mobile: +48 666 010 394, in writing by email to the following address: recepcja @ Zamek-gniew.pl or directly at the Hotel Reception. 4. The Program Organizer reserves the right to change, at any time, the content of these Regulations without giving any reason and undertakes to inform the Program Participants about these changes via the website and by e-mail. 5. The Program Organizer reserves the right to terminate the Program without prejudice a three-month transition period, and the Program Participant has the right to use the Program up to three months after its end. 6. In matters not covered by these Regulations, the provisions of the Civil Code shall apply. 7. The parties to the Program undertake to endeavor to resolve any disputes that may arise in connection with the implementation of the Program by negotiating by mutual agreement, and in the event of failure to reach an agreement within 30 days from the date of the dispute, the competent court will be competent to resolve it. for the headquarters of the Program Organizer. 8. The current Regulations are available on the website. 9. These Regulations are valid from 01/06/2020 until canceled. 10. Benefits of the Program Participant are excluded on the following dates: the holiday period and special weekends.
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